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PlayFrank Casino Review (2023) – Recommended | ThePOGG
This casino is not available!
This gambling operator does not accept players from your country.
Why not try these great operators who do?
– No player complaints requiring operator intervention received so far!
– Fast withdrawals.
– Operator subject to strong regulatory requirement.
– Email support takes longer than average to respond.
– Low value registration incentives.
Review last updated – August 2022.
OVERVIEW | 7.30/10
PlayFrank Casino operate on the Everymatrix platformand they are dual licensed in the United Kingdom by the UKGC and also by the Malta Gaming Authority. The casino offers a range of games by software providers: BetSoft, Net Entertainment, NYX Gaming, GamesOS, Evolution Gaming, Endorphina, Play ‘n Go and GameArt. The site design is bright and bold with a blue and white colour scheme that suggests snow capped mountains.
TRUSTWORTHINESS | 8/10
PlayFrank Casino run on the EveryMatrix platform. We have a positive working relationship with the EveryMatrix platform and while there have been some historic complaint issues with some of their properties, we are now confident that we can resolve any issues that come up with their operators.
BONUSES | 5 / 10
Deposit Method Restrictions:
Bangladesh, Kazakhstan, Malaysia, Mongolia, Nigeria, Philippines, Republic of Moldova, Russia, Vietnam
Terms and Conditions
The PlayFrank Welcome bonus currently consists of a bonus of 100% up to £100 plus 50 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £20.
This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and the complimentary spins have a wagering requirement of 40xwinnings.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet £5 on any single round of play.
There is no maximum win on either the deposit bonus or the complimentary spins.
The bonus is cashable.
Players depositing via Neteller or Skrill are not eligible for this bonus.
Players from the following countries are not eligible to receive this bonus – Bangladesh, Kazakhstan, Malaysia, Mongolia, Nigeria, Philippines, Republic of Moldova, Russia, Vietnam
- Video Slots – 100%*
- All games under the “classic slots”- 50%*
- All Tables games, Video Poker, Other games, Jackpot Games and Live Casino – 0%
- Dead or Alive, Big Bad Wolf, The Wishmaster, Kings of Chicago, Devil’s Delight™,Champion of the Track, Robin Hood, Tower Quest, Scrooge, Castle Builder, Castle Builder II, Tomb Raider Secret of the Sword, Beautiful Bones, Cool Buck, Stardust, Peek-a-Boo, Untamed Crowned Eagle, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Forsaken Kingdom, Dragon’s Myth. – 0%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
Value to Player for:
Payout Speed: 24 hours | 10 / 10
The PlayFrank website states that they pay Neteller withdrawals within 24 hours.
Minimum Withdrawal – €20.
Maximum Withdrawal – Not listed. Terms and Conditions state that maximum withdrawals change and for current limits customers should contact customer support.
Banking options available – Credit/Debit cards, Moneybookers (Skrill), Neteller, Trustly, ecoPayz, Moneta.ru, Speedcard Direct, Webmoney and Bank Transfers.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Software | 10 / 10
PlayFrank use Net Entertainment software for their instant play casino games and also games from: BetSoft, NYX Gaming, Evolution Gaming, Endorphina, Play ‘n Go. Check out our Net Entertainment Software Review.
Game selections are as follows:
Table Games – 50
Slots – 952
Video Poker – 14
Live – 22
Jackpot – 41
Customer Service | 0 / 10
Email Testing Record
- August 2022 – No response.
- June 2020 – No response.
- September 2019 – 6 minutes.
- May 2019 – 14 minutes.
- November 2018 – 13 minutes
- December 2016 – 17 hours 48 minutes
- November 2015 – 15 hours;
Licensing | 10 / 10
PlayFrank Casino hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayFrankCasino currently use eCOGRA. You can find further information regarding this regulator’s complaint policies here.
- Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.
Players from France NOT accepted.
PlayFrank does not accept players from the following countries: American Samoa, Oceania, Armenia, Australia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, China, Comoros, Croatia, Czech Republic, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Greece, Guadeloupe, Guam, Hungary, India, Indonesia, Iran, Ireland, Italy, Democratic People’s Republic of Korea, Latvia, Lebanon, Lithuania, Malta, Martinique, Mauritius, Mayotte, Moldova, Netherlands, Netherlands Antilles, New Caledonia, Northern Mariana Islands, Pakistan, Poland, Portugal, Reunion, Romania, Russian Federation, Saint Pierre and Miquelon, Slovakia, South Africa, Spain, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
|Email :||[email protected]|
|Live Support:||casino website.|
|Address :||EveryMatrix NV|
|Level 5, Suite 1A, Portomaso Business Tower|
PlayFrank Casino do not appear to provide the RTPs for their slots.
PlayFrank Casino do not have a comp points system for players.
The recently cooperative approach of the EveryMatrix team means that we can once again help players who experience problems with this platform’s operators. This is a really positive development and we are looking forward to expanding on this relationship in the coming years.
Associated By Company
The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.
We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.